Refund & Return Policy
Shipping & Returns
It’s always our goal to make your orders and returns as easy and efficient as possible. Our policies and procedures are listed below to help ensure that you are as happy as can be with your purchases.
CHANGE SUBMITTED ORDERS
If you need to change an order you have already placed, please contact a swiig Customer Representative at 1.855.my.swiig (1.855.697.9444) or email us at Customer Service. To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your needs.
REPORT ORDER PROBLEM
If your order is missing a product, contains a damaged item, or other concern, please contact a swiig Customer Representative at 1.855.my.swiig (1.855.697.9444) or email us at Customer Service. To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your concern as efficiently as possible.
RETURNS & EXCHANGES
Should you ever buy anything from us that is not pleasing to you, you may return any of our products, to the original point of purchase, under our swiig Smart Choice Guarantee.
Customers who purchase products from swiig website may return them by mail.
Returns & Exchanges made within 30 days of original purchase must be made through contact with our Returns Department which can be contacted here. For our bookkeeping purposes, we respectfully request that you include the sales receipt and/or invoice with any return.
For Returns & Exchanges after 30 days of original purchase must receive a supervisor’s approval through our Returns Department. Please call 1.855.my.swiig (1.855.697.9444) to initiate that process or for additional details.
If you should need further information regarding the return of any swiig products, please do not hesitate to call us at 1.855.my.swiig (1.855.697.9444) or email us at Returns and it would be our pleasure to assist you however we could.
The swiig Smart Choice GUARANTEE
At swiig, we stand behind our service, our products and you – our customers. That is why we have a 100% satisfaction guarantee behind every purchase. If at any point you are not delighted by a swiig product for any reason, you may return it to us for a full 100% refund – guaranteed. Zero risk is definitely a Smart Choice.